The IRO Health Benefits committee received notice from Intel Benefits that immediately, the Businessolver phone IVR (interactive voice response) will authenticate callers by asking for their employee ID (vs the last four digits of their SSN).
The ID prompt refers to WWID. Businessolver could not make the prompt state WWID so IRO is helping to communicate this change through FaceBook. The IVR will ask for an ID three times. If callers are unable to provide an ID they are taken to the various prompts. Once an agent is reached, callers can authenticate with their DOB and address and last four digits of their SSN if needed.
Note: retirees (who forgot their WWID) can ask the agent for their WWID for use in subsequent calls.